Branch Operations Playbook Lead (SOPs & Compliance)

Salmon Group Ltd; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid-first office in Manila

Company-provided tools and equipment

International team collaboration

Direct access to decision-makers

Medical insurance for you and family

22 vacation days, PH holidays, 15 sick

105 days maternity leave, up to 14 pD?

Job summary

Salmon Bank (Rural Bank) Inc. is seeking an experienced leader to own branch operations playbooks, regulatory mappings, and audit readiness in the Philippines.

You will co-ordinate across Compliance, Controls, and Risk, ensuring procedures align with BSP MORB and PDIC guidelines, and you will drive readiness for new branch launches and examinations. You’ll build and maintain a 40+ document playbook, convert processes into training materials with HR/L&D, and formalize controls and service

Qualifications

• 8+ years in bank branch and cash operations in the Philippines, including at least one branch or network launch you personally took to go-live
• 3+ years with operating standards as your primary mandate - SOPs, process manuals and role documentation you authored and owned
• Deep working knowledge of the BSP MORB, with a track record of mapping branch procedures to specific provisions, finding the gaps and closing them
• Direct experience in BSP and PDIC examinations: you have represented branch operations in front of examiners and driven findings to closure
• End-to-end command of cash operations - cash desk, vault, limits, reconciliation and maker-checker controls - plus the requirements for ATM networks, banking licences and branch physical space
• Documentation you can point to: SOP sets or playbooks you wrote that passed internal audit or regulatory review without material findings

Responsibilities

• Build the operating documentation for our target operating model: 24/7 phygital service, three-shift operations, Branch App and Cash Desk, maker-checker controls, queue management and service standards.
• Own a playbook of 40+ documents as the single source of truth for how branches run, and keep it current as systems, processes and regulation change.
• Work across Compliance, Controls and Risk to keep every procedure anchored to its regulatory basis, and with HR and L&D to turn the playbook into training people can actually use.
• Own the Branch Operations Playbook end to end - 40+ SOPs, policies, process manuals and role documentation - including structure, drafting, version control and review cycles, and retire legacy documents that pre-date the new operating model.
• Align every operating document with the BSP MORB and other applicable regulation, including PDIC and AMLC: map each procedure to its regulatory basis, identify gaps and close them.
• Build audit readiness into how branches operate, so evidence, logs and controls stay traceable and retrievable at any time.
• Represent branch operations during BSP, PDIC and other agency examinations alongside Compliance, and drive branch-level findings through to closure.
• Document and maintain the operating standards for the Salmon Engagement Hub, so operations there are sound and compliant.
• Own operational readiness for new branch and hub launches, with the full documentation and training set in place and signed off before go-live.
• Define and maintain service standards and quality assurance, run periodic playbook-compliance reviews, and make each opening repeatable against one documented standard.

Job description

Salmon Bank (Rural Bank) Inc. is seeking an experienced leader to own branch operations playbooks, regulatory mappings, and audit readiness in the Philippines.

You will co-ordinate across Compliance, Controls, and Risk, ensuring procedures align with BSP MORB and PDIC guidelines, and you will drive readiness for new branch launches and examinations. You’ll build and maintain a 40+ document playbook, convert processes into training materials with HR/L&D, and formalize controls and service