Branch Operations Lead — Customer Excellence & Compliance

Cebuana Lhuillier Bank Inc – General Santos City Branch; General Santos; On-site; PHP 446,400 - 669,600; Full time

Job summary

A local banking institution in General Santos is seeking a capable individual to oversee daily branch operations, enhance customer satisfaction, and lead the team. Candidates should have a Bachelor's degree in Business Administration or Finance, with 3–5 years of relevant experience. The role requires strong analytical skills and attention to detail. The ideal candidate will ensure compliance with banking regulations and drive performance improvement initiatives.

Qualifications

• 3–5 years of experience in branch operations or a related field.

Responsibilities

• Oversee daily operations in the branch and ensure efficient functioning.
• Develop and implement operational strategies to enhance customer satisfaction.
• Lead and mentor branch staff to achieve performance targets.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Ensure compliance with banking regulations and organizational policies.

Skills

Strong relationship building skills

Proficient in program management

Excellent attention to detail

Strong analytical and problem-solving skills

Knowledge of bank transaction processes

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Job description

A local banking institution in General Santos is seeking a capable individual to oversee daily branch operations, enhance customer satisfaction, and lead the team. Candidates should have a Bachelor's degree in Business Administration or Finance, with 3–5 years of relevant experience. The role requires strong analytical skills and attention to detail. The ideal candidate will ensure compliance with banking regulations and drive performance improvement initiatives.