Branch Operations Officer (Antique)

Security Bank Corporation; Antique; On-site; PHP 279,000 - 446,000; Full time

Job summary

Security Bank Corporation is seeking a Branch Operations Officer to provide universal operations support across branches in Antique. You will act as a reliever and manpower pool, ensuring quality client service and adherence to bank policies.

Key duties include spot-checks on CIV, ATM-CIV, and COCI, and monthly counts of forms, with strong emphasis on risk management and customer orientation.

Qualifications

• Bachelor's degree in any field.
• Minimum of 3 years of branch banking operations.
• In-depth knowledge of branch operations and the Bank’s policies and procedures.
• Strong risk management skills and good customer orientation.
• Good judgment, interpersonal and negotiation skills, and problem-solving abilities.
• Willing to be part of a relieving pool within Antique.

Responsibilities

• Relieve Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA), or Teller in service operations, credit and control, financials and administrative, branch support, compliance, and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank.
• Conduct spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller's Cash & COCI, and monthly count of accountable forms to ensure compliance with policies and procedures, internal controls, and regulatory provisions.
• Monitor day-to-day operations to ensure no operational lapses or exceptions in any branch.

Skills

Risk management

Customer service

Judgment

Interpersonal skills

Negotiation

Problem-solving

Sales aptitude

Education

Bachelor's degree

Job description

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller's Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

• Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA), or Teller in service operations, credit and control, financials and administrative, branch support, compliance, and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank
• Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller's Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies
• Monitors overall day-to-day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we're looking for

• Graduate of any Bachelor's Degree course
• Must have a minimum of 3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relations skills, selling and negotiation skills, and problem-solving skills
• Willing to be a relieving pool within Antique

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' Worlds Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.