Branch Operations Leader — Banking & Customer Service

Metrobank; Manila; On-site; PHP 669,600 - 892,800; Full time

Job summary

Metrobank is looking for a Branch Operations Officer in Metro Manila to manage daily branch operations. The candidate will ensure compliance with policies while leading the customer service team to achieve business objectives.

Applicants should possess a Bachelor's degree and have at least 3-5 years of branch banking experience. Leadership skills and a commitment to high ethical standards are essential. This position offers the chance to contribute significantly to the community and the bank.

Qualifications

• Minimum of 3-5 years of experience in branch banking operations.
• At least 1 year in a supervisor or officer capacity.
• Strong ethical standards and professionalism.

Responsibilities

• Handles daily operations of the branch in accordance with policies and regulations.
• Executes timely service to customers and leads capability building for CSRs.
• Identifies and contacts potential customers to generate new business.

Skills

Leadership

Communication

Decision-making

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Master’s degree or relevant post-graduate studies

Job description

Metrobank is looking for a Branch Operations Officer in Metro Manila to manage daily branch operations. The candidate will ensure compliance with policies while leading the customer service team to achieve business objectives.

Applicants should possess a Bachelor's degree and have at least 3-5 years of branch banking experience. Leadership skills and a commitment to high ethical standards are essential. This position offers the chance to contribute significantly to the community and the bank.