Branch Operations Lead & Customer Experience Champion

UnionBank; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Job summary

UnionBank in the Philippines seeks a Branch Ambassador to oversee branch platform operations and deliver exceptional customer service. The role includes cash management, account servicing, and supervision of junior staff to uphold service standards.

Ideal candidate has experience in branch banking, strong leadership, and knowledge of AML/KYC and regulatory controls. This position is based at a Regional Central Visayas branch and focuses on customer-centric operations and sales collaboration.

Qualifications

• Experience in branch banking and customer service.
• Strong leadership and communication skills.
• Knowledge of AML/KYC and regulatory controls is a plus.

Responsibilities

• Deliver excellent customer service and resolve customer concerns and requests.
• Drive account retention, cross-selling, and referrals to meet sales goals.
• Process account openings, maintenance, placements, and other platform transactions.
• Manage branch cash operations, vault balances, and ATM activities.
• Ensure accuracy of transactions, documentation, and branch records.
• Monitor AML/KYC compliance and data privacy policies.
• Supervise and develop Junior Ambassadors to meet service standards.
• Coordinate with internal units to resolve customer and operational issues.
• Support branch administration, reporting, and business continuity.

Skills

Branch banking

Customer service

Cash operations

Account servicing

Leadership

Communication

Relationship-building

AML/KYC

Regulatory compliance

Attention to detail

Education

Bachelor’s degree in Business/Finance/Accounting/Banking

Job description

UnionBank in the Philippines seeks a Branch Ambassador to oversee branch platform operations and deliver exceptional customer service. The role includes cash management, account servicing, and supervision of junior staff to uphold service standards.

Ideal candidate has experience in branch banking, strong leadership, and knowledge of AML/KYC and regulatory controls. This position is based at a Regional Central Visayas branch and focuses on customer-centric operations and sales collaboration.