Branch Operations Lead - Events & Client Experience

uSMART Securities Singapore; Santo Niño 1st; On-site; PHP 1,979,000 - 2,969,000; Full time

Job summary

uSMART Securities Singapore is seeking a proactive Branch Operations Executive to support daily operations of the Singapore branch, including administration, events, and client-facing activities.

The role involves coordinating with internal teams and external vendors, managing schedules, and ensuring a professional client environment. It requires 2–4 years of relevant experience, strong organisation, and flexibility to work weekends and holidays.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Management, Hospitality, Marketing or a related discipline.
• 2-4 years of experience in branch operations, administration, retail operations, events, customer service or a similar role.
• Experience in financial services, brokerage, banking or other regulated industries would be an advantage.
• Experience supporting events, seminars, workshops or client-facing activities is preferred.
• Strong organisational and coordination skills with good attention to detail.
• Proactive and independent, with the ability to take ownership of tasks without requiring constant instructions.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Willing and able to work on weekends and public holidays as part of the regular 5-day work schedule.

Responsibilities

• Branch Operations & Administration: support daily administrative and operational activities of the Singapore branch.
• Coordinate branch facilities, office supplies, equipment, maintenance and general housekeeping.
• Liaise with building management, contractors, vendors and service providers on branch-related matters.
• Manage administrative records, invoices, purchase requests and other branch documentation.
• Assist with branch expenses, payments and basic administrative reporting.
• Ensure the branch is well-maintained, organised and professionally presented.
• Branch Events & Activities: support the planning and execution of branch events, client activities, seminars, workshops and promotional activities.
• Coordinate event logistics including venue setup, registration, materials, refreshments, equipment and vendor arrangements.
• Work closely with Marketing and Business Development teams to ensure smooth execution of branch events.
• Coordinate with internal teams and external vendors before, during and after events.
• Assist with event invitations, attendance tracking, registration and post-event follow-up.
• Provide on-site operational support during branch events and activities, including weekends and public holidays where required.
• Client & Branch Support: provide administrative and operational support for branch walk-in clients and visitors.
• Assist the Branch team with client appointments, meetings and other branch activities.
• Coordinate meeting rooms and ensure meeting facilities are properly prepared.
• Support the Branch team in maintaining a professional and welcoming client environment.
• Escalate client or operational issues to the relevant internal teams when required.
• Internal Coordination: work closely with Branch, Marketing, Operations, Compliance, Finance, IT and other relevant departments.
• Support internal meetings, branch communications and administrative coordination.
• Follow up on operational tasks and ensure matters are completed within the required timelines.
• Maintain proper documentation and records in accordance with company procedures.
• Vendor & Expense Management: coordinate with external suppliers and service providers for branch-related requirements.
• Obtain quotations, arrange purchases and follow up on invoices and payments.
• Monitor branch-related expenses and ensure proper documentation is maintained.
• Assist in evaluating vendors and identifying opportunities to improve cost efficiency and service quality.
• Process Improvement: identify areas where branch administrative and operational processes can be improved.
• Develop and maintain administrative checklists, procedures and records where required.
• Support the implementation of new branch initiatives, systems and operational processes.
• Take initiative to resolve day-to-day operational matters and ensure the branch runs efficiently.

Skills

Organisational skills

Communication skills

Client service orientation

Multitasking

Education

Bachelor's degree in Business Administration or related

Tools

MS Office (Excel, PowerPoint)

Job description

uSMART Securities Singapore is seeking a proactive Branch Operations Executive to support daily operations of the Singapore branch, including administration, events, and client-facing activities.

The role involves coordinating with internal teams and external vendors, managing schedules, and ensuring a professional client environment. It requires 2–4 years of relevant experience, strong organisation, and flexibility to work weekends and holidays.