Branch Operations & Growth Leader

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an experienced Branch Operations Manager to lead day-to-day activities and drive service excellence. You will manage staff, plan resources, and implement SOPs to optimise performance.

The role requires strong leadership, budgeting, and strategic planning to grow revenue while controlling costs. You will build customer relationships and ensure regulatory compliance, delivering results aligned with company standards.

Qualifications

• At least 5 years of experience in operations or a similar field, with 3 years in supervisory or managerial roles.
• Bachelor's degree in Management, Marketing, or Accounting.
• Attention to detail.
• Proficient in written and verbal communication.
• Strong organizational skills.
• Integrity.
• Business and strategic planning skills.
• Hire, train, coach, and performance manage staff.
• Computer literate.
• Strong leadership and personality.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Manage staff schedules and allocate resources for optimal coverage.
• Develop and implement SOPs to improve performance and efficiency.
• Ensure compliance with laws, regulations and company policies.
• Deliver prompt, exceptional customer service per standards.
• Resolve customer complaints and escalate complex cases when needed.
• Monitor customer feedback and act to improve satisfaction.
• Develop and implement a sales strategy to drive revenue and meet targets.
• Identify new opportunities and market trends to develop new offerings.
• Build customer relationships to increase loyalty and retention.
• Monitor financial performance and identify profitability opportunities.
• Develop and manage the branch budget within limits.
• Conduct financial analysis and reporting on variances.
• Recruit, train, coach and mentor staff.
• Perform ongoing performance evaluations and address gaps.
• Foster a positive, engaged, productive work environment.

Skills

Operations management

Staff scheduling

SOP development

Regulatory compliance

Budgeting

Leadership

Strategic planning

Hiring & coaching

Communication

Analytical skills

Education

Bachelor's degree in Management/Marketing/Accounting

Job description

Hammerjack Pty Ltd in the Philippines is seeking an experienced Branch Operations Manager to lead day-to-day activities and drive service excellence. You will manage staff, plan resources, and implement SOPs to optimise performance.

The role requires strong leadership, budgeting, and strategic planning to grow revenue while controlling costs. You will build customer relationships and ensure regulatory compliance, delivering results aligned with company standards.