Branch Operations Lead & Customer Experience

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 513,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Branch Ambassador for its Central Luzon operations. The role focuses on managing branch platform operations, delivering exceptional customer service, handling cash and accounts, and ensuring compliance with bank policies and regulations.

You will supervise Junior Ambassadors, support business growth initiatives, and contribute to branch controls and service standards in a dynamic retail banking environment.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Banking, or related field.
• Experience in branch banking, customer service, cash operations, or account servicing.
• Familiarity with AML/KYC, regulatory compliance and internal controls is a plus.

Responsibilities

• Deliver excellent customer service and handle customer concerns, requests, and complaints.
• Drive account retention, cross-selling, and referral generation to support branch sales goals.
• Process and oversee account opening, account maintenance, placements, manager's checks, and other platform transactions.
• Manage branch cash operations, vault balances, cash controls, and ATM-related activities.
• Ensure accuracy of transactions, documentation, reports, and branch records.
• Monitor compliance with internal controls, AML/KYC requirements, and data privacy policies.
• Supervise, coach, and develop Junior Ambassadors to achieve service and operational standards.
• Coordinate with internal units to ensure timely resolution of customer and operational issues.
• Support branch administration, reporting, and business continuity activities.

Skills

Leadership

Communication

Relationship building

Detail-oriented

Problem solving

Organizational skills

Education

Bachelor's degree in Business, Finance, Accounting, Banking or related field

Job description

Hammerjack Pty Ltd is seeking a Branch Ambassador for its Central Luzon operations. The role focuses on managing branch platform operations, delivering exceptional customer service, handling cash and accounts, and ensuring compliance with bank policies and regulations.

You will supervise Junior Ambassadors, support business growth initiatives, and contribute to branch controls and service standards in a dynamic retail banking environment.