Branch Experience Lead | Client Relations & Cash Ops

Union Bank of the Philippines; Las Piñas; On-site; PHP 250,000 - 330,000; Full time

Job summary

Union Bank of the Philippines is seeking a Branch Delivery Administrator to oversee the smooth operation of the branch delivery system, deliver platform services, and handle account opening and in-house sales. The role emphasizes CX experience and acts as the CAO of the branch.

You will build client relationships, manage daily transactions and cash operations, address service requests, and guide Junior Ambassadors to ensure exceptional customer service.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in banking operations, branch servicing, or sales.
• Strong customer service and relationship-building skills.
• Knowledge of cash management, branch controls, and compliance standards.
• Leadership and team management experience is an advantage.

Responsibilities

• Build and strengthen client relationships while promoting the bank's products and services.
• Ensure smooth and accurate branch transactions and daily operations.
• Manage cash, vault, and ATM operations following bank policies and controls.
• Address customer concerns and coordinate timely resolution of service requests.
• Support, coach, and supervise Junior Ambassadors to deliver excellent customer service.

Skills

Customer service

Communication skills

Leadership

Teamwork

Analytical

Critical thinking

Adaptability

Willingness to learn

Relationship-building

Education

Bachelor's degree

Job description

Union Bank of the Philippines is seeking a Branch Delivery Administrator to oversee the smooth operation of the branch delivery system, deliver platform services, and handle account opening and in-house sales. The role emphasizes CX experience and acts as the CAO of the branch.

You will build client relationships, manage daily transactions and cash operations, address service requests, and guide Junior Ambassadors to ensure exceptional customer service.