Branch Operations Associate

Busy Bee Cleaning Company; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Busy Bee Cleaning Company is looking for a Regional Branch Operations Associate in Cebu City. The role involves overseeing operational efficiency, managing sales targets, and maintaining adherence to organizational standards. Responsibilities include client relationship management, crew leadership, and inventory compliance. Candidates should possess a 4-year degree or related vocational course, excellent communication skills, and strong analytical abilities. The position requires on-site reporting from Mondays to Saturdays, with willingness to be on field when necessary.

Qualifications

• Graduate of any 4-year course or any technical/vocational courses related to the role.
• Experience in handling regional operations.
• Experience from the Hospitality Industry is a plus.
• Good communication skills for client interaction.
• Strong analytical skills to manage multiple operations.

Responsibilities

• Drive branch revenue by managing inquiries and conducting on-site inspections.
• Supervise daily dispatch, driver routes, and crew assignments.
• Lead daily morning huddles and monitor staff professionalism.
• Monitor service delivery and resolve client complaints.
• Manage lifecycle of equipment and ensure compliance with permits.

Skills

Client communication skills

Analytical ability

Microsoft Office proficiency

Social media knowledge

Education

4-year course or technical/vocational course

Job description

Overview

The Regional Branch Operations Associate will handle operational efficiency, achievement of sales targets, and adherence to organizational standards. This position will also assist in managing the personnel, client relationships, and branch documentation to support smooth and profitable operations.

Responsibilities

• Sales & Client Relationship Management: Drive branch revenue by managing inquiries across social media, email, and phone; conduct on-site ocular inspections for large-scale projects (200sqm+) and maintain long-term client retention through proactive follow-ups.
• End-to-End Operational Oversight: Act as the primary point of contact for branch operations, supervising daily dispatch, driver routes, and crew assignments while managing petty cash and escalating critical issues to regional management.
• Crew Leadership & Performance: Lead daily morning huddles to align teams on goals; monitor staff attendance, grooming, and professionalism; and oversee the preparation of cleaning kits and equipment to ensure SOP compliance.
• Service Quality & Incident Resolution: Monitor service delivery from setup to completion, actively resolving client complaints or "back job" requests to maintain high satisfaction standards in collaboration with the Sales Team.
• Inventory, Compliance & Reporting: Manage the full lifecycle of equipment and consumables, including purchasing, maintenance, and weekly audits while ensuring the branch remains compliant with all government permits and licenses.

Qualifications

• Must be a graduate of any 4-year course or any technical/vocational courses related to the role.
• Has adequate experience in handling regional operations.
• Experience from the Hospitality Industry is a plus.
• Has good client communication skills.
• Has good analytical ability to manage multiple branch operations transactions and challenges.
• Adept in using Microsoft Office.
• Capable of doing presentations to management.
• Knowledgeable in social media platforms, Facebook, Instagram, and TikTok, etc.
• Willing to be on field when deemed necessary.
• Willing to report on-site at Mambaling Cebu City from Mondays to Saturdays.