Branch Manager

PCWORX; Quezon City; On-site; PHP 469,000 - 848,000; Full time

Job summary

PCWORX in Quezon City is seeking a Branch Manager to lead daily branch operations, drive sales and margin performance, and ensure compliance with company policies.

The role requires 3–5 years in retail store management, particularly IT retail, with strong leadership and customer service skills. The candidate will oversee staffing, promote engagement, and manage inventories at the Gilmore Avenue location.

Qualifications

• 3–5 years in retail store management, preferably IT retail.
• Strong leadership and people management abilities.
• Excellent customer service and problem-solving skills.
• Willing to work at Gilmore Avenue, QC.

Responsibilities

• Set and communicate sales, performance, and margin targets.
• Oversee daily branch operations and ensure policy compliance.
• Monitor inventory, ageing items, and RMAs.
• Lead regular branch meetings and disseminate directives.
• Support customer service excellence and problem resolution.
• Coordinate with Credit/Collections for timely payments.
• Ensure safety standards and regulatory compliance.

Skills

Leadership

People management

Customer service

Problem solving

Communication

Education

Bachelor's degree in IT or related

Job description

• Set and communicate sales, performance, and margin targets aligned with the company’s plans, objectives, and vision.
• Develop and implement in-store and online promotional activities to drive sales and customer engagement
• Monitor accounts receivable and coordinate with Credit and Collection to ensure timely collection, particularly accounts 30 days past due.
• Oversee daily branch operations and ensure compliance with company policies, procedures, and operational standards.
• Review and approve branch transactions and authorized pull-out of items in accordance with company policies.
• Monitor branch inventory levels, ageing items, and RMA transactions.
• Set clear performance goals, expectations, and deadlines for branch employees and effectively communicate them to the team.
• Conduct regular branch meetings and discuss store guidelines, policies, procedures, and operational updates with employees.
• Disseminate directives, memoranda, policies, and other information from management and various departments to branch employees.
• Ensure consistent implementation and compliance with company policies, procedures, safety standards, and applicable regulations.

Minimum Qualifications

• Bachelors' degree graduate of IT or any related course
• Minimum 3-5 years of experience in a retail store management role, preferably within the IT Retail industry.
• Strong leadership and people management skills, with the ability to inspire and motivate a team
• Excellent customer service orientation and problem-solving abilities.
• Amenable to work in Gilmore Avenue, QC.