Branch Manager

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 290,000 - 670,000; Full time

Job summary

A recruitment agency is seeking a candidate to manage restaurant operations in Makati. Responsibilities include overseeing cash transactions, ensuring excellent customer service, and developing marketing strategies. The ideal candidate has a degree in HRM or business, at least 3 years of experience in the restaurant industry, and strong leadership abilities. Excellent communication skills and problem-solving abilities are essential for success in this role.

Qualifications

• At least 3 years experience in the restaurant industry.
• Ability to lead and motivate teams.
• Self-motivated and ambitious.
• Strong communication skills, tact and diplomacy.
• Ability to lead and motivate teams and influence people.
• Self-motivation and ambition.
• Commercial awareness.
• Enthusiasm and the ability to learn quickly.
• Good organizational skills.
• Energy and stamina, as well as resilience.
• Results-driven approach to work.
• Decision-making and problem-solving skills.
• Willing to be assigned in any branch of Terry's.

Responsibilities

• Manage branch operations ensuring the store runs smoothly.
• Oversee cash transactions and accounting duties.
• Promote the brand in the local community.
• Address complaints or requests and resolve price checks while maintaining accurate cash in registers.
• Ensure deposits are collected daily and communicate any accounting issues to management.
• Ensure proper product display, stock, and labeling; implement visual strategies.
• Collaborate with marketing on campaigns to reach broader audiences; promote the brand locally.
• Perform suggestive selling and contribute to profitability and growth.
• Coordinate front-of-house and back-of-house during daily briefings; address internal issues.

Skills

Customer service skills

Strong communication skills

Leadership abilities

Problem-solving skills

Organizational skills

Problem-solving

Decision-making

Ambition

Commercial awareness

Stamina

Education

Graduate of HRM or business-related courses

Job description

Overview

Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently. Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies. Welcome customers, provide assistance, and respond to their concerns. Socialize with customers to develop and keep a cordial relationship that insures long term loyalty. Answer guests’ phone and online inquiries. Ensure customer transactions are processed promptly and accurately. Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers. Ensure daily collection deposits are done on time. Identify and communicate any accounting related issues to management promptly. Ensure that products are properly displayed, stocked, and labeled. Responsible for developing and implementing the visual strategy for displaying products. Identify trends and monitoring supply and demand. Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas. Recommend ways to reach a broader audience (e.g. discounts and social media ads). Promote the brand in the local community through word-of-mouth and restaurant events. Perform suggestive selling. Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market). Interpret sales reports and providing guidance on how to improve figures and customers engagement. Communicate with customers and address any problem they may have. Serve as the primary point of contact for customer service. Keep customers happy by delivering excellent service. Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.

Qualifications

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• excellent customer service skills.
• strong communication skills, tact and diplomacy.
• the ability to lead and motivate teams and influence people.
• self-motivation and ambition.
• commercial awareness.
• enthusiasm and the ability to learn quickly.
• good organisational skills.
• energy and stamina, as well as resilience.
• a results-driven approach to work.
• decision-making and problem-solving skills.
• Willing to be assigned in any branch of Terry\'s.