Branch Supervisor

Bellassentials Nail and Lashes Salon; Laguna; On-site; PHP 334,800 - 558,000; Full time

Job summary

A local beauty salon in Laguna seeks a Branch Manager to oversee daily operations. The role includes managing staff, ensuring excellent customer service, and monitoring financial performance. Ideal candidates have a degree in Business or Marketing, strong leadership skills, and experience in the beauty or customer service industries.

Qualifications

• Experience in the beauty and wellness industry or customer-oriented establishments is an advantage.
• Experience in administrative functions, such as record-keeping, filing, and data entry.
• Ability to identify and resolve issues efficiently.

Responsibilities

• Manage branch operations to ensure profitability.
• Supervise staff scheduling and hiring.
• Handle customer complaints effectively.
• Monitor financial activities and sales performance.
• Maintain compliance with business regulations.

Skills

Strong leadership and management skills

Excellent customer service

Strong written and oral communication

Sales and marketing strategies

Education

Graduate in Business, Marketing or related field

Job description

Overview

Manage branch day to day operations and ensures maximum profitability of the branch

Branch Operations

• Upholds the standards of the store core values
• Provides regular updates on urgent issues regarding branch operations and recommends actions to address such issues
• Ensures compliance with government and building administration requirements in order to provide a safe and sanitary environment for the benefit of both clients and employees
• Ensures availability of the store’s workforce through proper scheduling and assignment of employees and monitors work results
• Ensures a clean and safe store environment and maintains the store’s aesthetical, sanitary and safety standards
• Checking of store for repair and maintenance
• Building good relationship with building admin of Mall

Staff Management

• Ensures all staff are complete and accounted for daily
• Efficient and effective scheduling of employees
• Strong implementation of policies for staffs
• Performance eveluation of employees and recommends and/or implements actions for commendation and discipline
• Hiring of nail technician if necessary
• Maintaining good relationships of colleagues and solidarity of branch employees

Customer Service

• Identify the possible client needs and recommends service to address such needs
• Effective handling of customer complaints within the branch
• Attending customer query and concerns
• Keeping customers happy within the service period
• Making sure to meet the customer satisfaction

Finance

• Cashier monitoring and timely deposit of all sales
• Effective petty cash handling
• Mastery of branch Profit & Loss
• Monitors and controls all branch expenditures following set parameters and recommends cost control measures

Sales & Marketing

• Relationship building with Mall marketing team
• Trade area marketing within the 5KM radius of the branch
• Training of Nail Techs for upselling of services
• Service knowledge of all staff members
• Answering of social media inquiries/bookings (fb, ig, viber, etc.)
• Responsible for the sales performance of the branch and recommends actions to ensure increase in monthly/yearly sales
• Formulates possible marketing efforts to improve sales of the branch

Administrative

• Develop efficient filing systems, both digital and physical.
• Maintain all company records (contracts, licenses, bills, warranties, etc.).
• Prepare payroll, government benefits and bills
• Monitoring employee contracts

Stocks Management

• Checking of daily inventory of products and consumables
• Create and manage purchase orders for all branches
• Ensures proper handling, securing, monitoring and replenishment of supplies

Compliance

• Keeping all branch business documents updated and visible
• Track renewal deadlines and ensure timely submission of franchise-related permits.
• Handle business documentations including lease agreements, municipal permits, health & safety certifications, etc.

Culture

• A graduate of Business, Marketing, or a related field.
• Experience in the beauty and wellness industry or any customer-oriented establishment is an advantage.
• Strong leadership and management skills.
• A pleasing personality with a focus on excellence in customer service.
• Strong written and oral communication skills in interacting with colleagues and customers.
• A background in sales and marketing strategies.
• Experience in administrative functions, such as record-keeping, filing, and data entry.
• The ability to identify and resolve issues efficiently.