Branch Head, Novaliches - Talipapa Branch

Meaningful Banking From Metrobank; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Meaningful Banking From Metrobank is seeking a Branch Head to drive business growth, lead branch operations, and ensure policy compliance across all functions. You will implement strategies to boost profitability and service quality while resolving complex customer issues through root cause analysis.

The role demands strong people leadership and a focus on risk management. You will oversee multi-product sales, deepen client relationships, expand the customer base, and mentor branch staff to meet

Qualifications

• Minimum of ten (10) years in banking with at least five (5) years in a managerial/supervisory role within branch operations.
• Proven track record in sales generation and client relationship management.
• Experience overseeing full branch operations including customer service, compliance and operational risk management.

Responsibilities

• Drive business growth and lead branch operations while ensuring compliance with bank policies and regulations.
• Implement strategies to enhance profitability and service quality; resolve complex customer issues by root cause analysis.
• Manage team members and develop a performance-driven culture.

Skills

Sales generation

Client relationship management

Team leadership

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics

Master’s degree or related post-graduate studies

Job description

Job Summary:

• The Branch Head is responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations.
• Other key duties include implementing management strategies to enhance profitability and service quality, resolving complex customer issues by doing root cause analysis to ensure it does not recur, and managing team members.

Job Responsibilities:

Business Generation:

• Ensure proper alignment of branch operations with institutional goals by executing and monitoring progress of strategies designed to meet or exceed branch sales targets for deposits, loans, investments, and other key products and services.
• Deepens customer engagement by driving multi-product sales strategies, identifying cross-selling opportunities and providing consistent after-sales support to boost customer satisfaction and retention.
• Expand client base by identifying and pursuing new business opportunities and attracting new clients through networking with local businesses, community organizations and other sources.
• Enhance customer experience to drive branch profitability by analyzing market trends and to offer products aligned with customer needs.
• Make informed decisions by analyzing sales performance data, conducting competitor analysis and staying vigilant for emerging risks that could impact branch operations and performance

Operational Efficiency:

• Increase operational efficiency by optimizing workforce productivity and efficiency of the branch by spearheading process and policy enhancements that would drive better results.

Customer Centricity:

• Foster customer retention by building and maintaining strong relationships with existing clients, ensuring consistent delivery of quality customer experience, and leading resolution of complex customer issues.

People Development:

• Cultivate a performance-driven culture focused on achieving operational and sales objectives by continuously mentoring and training branch personnel and supporting their career growth.
• Instill the importance of upholding integrity and adherence to Bank’s core values while generating business and achieving sales objectives

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post-graduate studies is an advantage

Licensure and/or Certification Required:

• Certifications in sales, leadership, or banking operations (e.g., Certified Branch Manager, AML Certification) are preferred but not required

3. Experience:

• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations
• Proven track record in sales generation, client relationship management, and team leadership
• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management

Other Details:

Rank: AM - FVP

Business Unit: Branch Banking Sector

About the Company

Meaningful Banking From Metrobank

Don't let the name fool you -- Metrobank is a global operation. The Metropolitan Bank and Trust Company provides a full range of banking services to individual and commercial clients through around 800 offices in the Philippines, Asia, Europe, and the US. Its services include deposits, savings, loan...