Branch Head, Sauyo - Novaliches Branch

Meaningful Banking From Metrobank; Philippines; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

Meaningful Banking From Metrobank in Quezon City is seeking a Branch Head to lead the Sauyo - Novaliches Branch and drive growth. You will oversee branch operations, ensure regulatory compliance, and mentor the team to deliver superior service and profitability.

The role emphasizes strategic sales leadership, risk-aware decision making, and sustained client engagement to support bank objectives and community ties.

Qualifications

• Bachelor-level degree in business or finance with strong analytical skills.
• Proven leadership and a track record in sales generation.
• Experience in branch operations, compliance, and risk management.

Responsibilities

• Align branch operations with institutional goals and meet sales targets for deposits, loans, and investments.
• Drive multi-product selling and cross-selling to deepen client relationships.
• Expand client base by networking with local businesses and community groups.
• Enhance customer experience through market insights and product alignment.
• Monitor sales performance and manage risks to protect branch operations.

Skills

Sales generation

Client relationship management

Team leadership

Banking operations

Compliance

Operational risk

Strategic planning

Education

Bachelor's in Business Administration

Bachelor's in Banking & Finance

Bachelor's in Economics

Master's degree

Tools

Certified Branch Manager

AML Certification

Job description

Branch Head, Sauyo - Novaliches Branch

Company: Meaningful Banking From Metrobank

Job Type: Full Time

Location: Quezon City, Philippines

Job Description

Position Title: Branch Head – Branch Banking Sector

Job Summary:

• The Branch Head is responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations.
• Other key duties include implementing management strategies to enhance profitability and service quality, resolving complex customer issues by doing root cause analysis to ensure it does not recur, and managing team members.

Job Responsibilities

Business Generation

• Ensure proper alignment of branch operations with institutional goals by executing and monitoring progress of strategies designed to meet or exceed branch sales targets for deposits, loans, investments, and other key products and services.
• Deepens customer engagement by driving multi-product sales strategies, identifying cross-selling opportunities and providing consistent after-sales support to boost customer satisfaction and retention.
• Expand client base by identifying and pursuing new business opportunities and attracting new clients through networking with local businesses, community organizations and other sources.
• Enhance customer experience to drive branch profitability by analyzing market trends and to offer products aligned with customer needs.
• Make informed decisions by analyzing sales performance data, conducting competitor analysis and staying vigilant for emerging risks that could impact branch operations and performance

Operational Efficiency

• Increase operational efficiency by optimizing workforce productivity and efficiency of the branch by spearheading process and policy enhancements that would drive better results.

Customer Centricity

• Foster customer retention by building and maintaining strong relationships with existing clients, ensuring consistent delivery of quality customer experience, and leading resolution of complex customer issues.

People Development

• Cultivate a performance-driven culture focused on achieving operational and sales objectives by continuously mentoring and training branch personnel and supporting their career growth.
• Instill the importance of upholding integrity and adherence to Bank’s core values while generating business and achieving sales objectives

Qualifications

Education

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post-graduate studies is an advantage

Licensure and/or Certification Required

• Certifications in sales, leadership, or banking operations (e.g., Certified Branch Manager, AML Certification) are preferred but not required

Experience

• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations
• Proven track record in sales generation, client relationship management, and team leadership
• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management

Other Details

• Rank: AM - FVP
• Business Unit: Branch Banking Sector
• Office Location: Sauyo - Novaliches Branch

About the Company

Meaningful Banking From Metrobank

Don't let the name fool you -- Metrobank is a global operation. The Metropolitan Bank and Trust Company provides a full range of banking services to individual and commercial clients through around 800 offices in the Philippines, Asia, Europe, and the US. Its services include deposits, savings, loan...