Branch Head, Panay Avenue Branch

Meaningful Banking From Metrobank; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Meaningful Banking From Metrobank seeks a Branch Head for Panay Avenue Branch in Quezon City, Philippines. This leadership role drives growth, oversees branch operations, and ensures policy compliance within a banking environment.

You will lead sales initiatives, mentor staff, and strengthen client relationships while upholding the bank’s core values and risk controls.

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics or related field.
• Master’s degree or relevant post-graduate studies is an advantage.
• Certifications in sales, leadership, or banking operations preferred but not required.
• Minimum ten years in banking with at least five years in a managerial role.
• Experience overseeing branch operations, customer service, compliance and risk management.

Responsibilities

• Drive business growth and lead branch operations, ensuring policy compliance.
• Implement strategies to enhance profitability and service quality.
• Resolve complex customer issues via root-cause analysis and team management.
• Align operations with goals to meet sales targets for deposits, loans, and investments.
• Drive multi-product sales, cross-selling, and after-sales support.
• Expand client base through networking and local business connections.
• Enhance customer experience and monitor market trends to offer aligned products.
• Monitor performance data and assess risks impacting branch operations.
• Increase operational efficiency through process and policy improvements.
• Foster customer retention and maintain strong client relationships.
• Mentor and develop branch personnel; uphold integrity and bank values.

Skills

Leadership

Branch operations

Sales generation

Client relationship management

Compliance

Operational risk management

Team leadership

Customer service

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics

Master’s degree

Job description

Branch Head, Panay Avenue Branch

Company : Meaningful Banking From Metrobank Job Type : Full Time Quezon City, Philippines

Job Description - Branch Head, Panay Avenue Branch

Position Title:Branch Head – Branch Banking Sector

Job Summary:

• The Branch Head is responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations.


• Other key duties include implementing management strategies to enhance profitability and service quality, resolving complex customer issues by doing root cause analysis to ensure it does not recur, and managing team members.

Business Generation:

• Ensure proper alignment of branch operations with institutional goals by executing and monitoring progress of strategies designed to meet or exceed branch sales targets for deposits, loans, investments, and other key products and services.


• Deepens customer engagement by driving multi-product sales strategies, identifying cross-selling opportunities and providing consistent after-sales support to boost customer satisfaction and retention.


• Expand client base by identifying and pursuing new business opportunities and attracting new clients through networking with local businesses, community organizations and other sources.


• Enhance customer experience to drive branch profitability by analyzing market trends and to offer products aligned with customer needs.


• Make informed decisions by analyzing sales performance data, conducting competitor analysis and staying vigilant for emerging risks that could impact branch operations and performance

Operational Efficiency:

• Increase operational efficiency by optimizing workforce productivity and efficiency of the branch by spearheading process and policy enhancements that would drive better results.

Customer Centricity:

• Foster customer retention by building and maintaining strong relationships with existing clients, ensuring consistent delivery of quality customer experience, and leading resolution of complex customer issues.

People Development:

• Cultivate a performance-driven culture focused on achieving operational and sales objectives by continuously mentoring and training branch personnel and supporting their career growth.


• Instill the importance of upholding integrity and adherence to Bank’s core values while generating business and achieving sales objectives

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field


• Master’s degree or relevant post-graduate studies is an advantage

Licensure and/or Certification Required:

• Certifications in sales, leadership, or banking operations (e.g., Certified Branch Manager, AML Certification) are preferred but not required

3. Experience:

• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations


• Proven track record in sales generation, client relationship management, and team leadership


• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management

Other Details:

Rank: AM - FVP

Business Unit: Branch Banking Sector

Office Location : Panay Avenue Branch

About the Company

Meaningful Banking From Metrobank

Don't let the name fool you -- Metrobank is a global operation. The Metropolitan Bank and Trust Company provides a full range of banking services to individual and commercial clients through around 800 offices in the Philippines, Asia, Europe, and the US. Its services include deposits, savings, loan...