Branch Head, Capitol Hills Branch

Meaningful Banking From Metrobank; Philippines; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

Meaningful Banking From Metrobank invites applications for a Branch Head role at Capitol Hills Branch in Quezon City. You will lead branch operations, drive business growth, and ensure compliance with bank policies and regulations.

The position involves implementing management strategies to enhance profitability and service quality, resolving complex customer issues, and managing the team to deliver superior customer experiences.

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field.
• Master’s degree or relevant post-graduate studies is an advantage
• Certifications in sales, leadership, or banking operations are preferred but not required

Responsibilities

• Drive branch sales targets for deposits, loans, investments, and other products.
• Deepen customer engagement through multi-product sales strategies and cross-selling.
• Expand client base by networking with local businesses and community organizations.
• Enhance customer experience and profitability by analyzing market trends and customer needs.
• Lead and mentor branch personnel to achieve operational and sales objectives.

Skills

Sales generation

Leadership

Customer relationship management

Operational risk management

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field

Master’s degree or relevant post-graduate studies (advantage)

Job description

Branch Head, Capitol Hills Branch

Company : Meaningful Banking From Metrobank

Job Type : Full Time

Quezon City, Philippines

Job Description

Job Summary

The Branch Head is responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations.

Other key duties include implementing management strategies to enhance profitability and service quality, resolving complex customer issues by doing root cause analysis to ensure it does not recur, and managing team members.

Job Responsibilities

Business Generation

• Ensure proper alignment of branch operations with institutional goals by executing and monitoring progress of strategies designed to meet or exceed branch sales targets for deposits, loans, investments, and other key products and services.
• Deepens customer engagement by driving multi-product sales strategies, identifying cross-selling opportunities and providing consistent after-sales support to boost customer satisfaction and retention.
• Expand client base by identifying and pursuing new business opportunities and attracting new clients through networking with local businesses, community organizations and other sources.
• Enhance customer experience to drive branch profitability by analyzing market trends and to offer products aligned with customer needs.
• Make informed decisions by analyzing sales performance data, conducting competitor analysis and staying vigilant for emerging risks that could impact branch operations and performance

Operational Efficiency

• Increase operational efficiency by optimizing workforce productivity and efficiency of the branch by spearheading process and policy enhancements that would drive better results.

Customer Centricity

• Foster customer retention by building and maintaining strong relationships with existing clients, ensuring consistent delivery of quality customer experience, and leading resolution of complex customer issues.

People Development

• Cultivate a performance-driven culture focused on achieving operational and sales objectives by continuously mentoring and training branch personnel and supporting their career growth.
• Instill the importance of upholding integrity and adherence to Bank’s core values while generating business and achieving sales objectives

Qualifications

Education

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post-graduate studies is an advantage

Licensure and/or Certification Required

• Certifications in sales, leadership, or banking operations (e.g., Certified Branch Manager, AML Certification) are preferred but not required

Experience

• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations
• Proven track record in sales generation, client relationship management, and team leadership
• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management

Other Details

Rank: AM - FVP

Business Unit: Branch Banking Sector

Office Location: Capitol Hills Branch

About the Company

Meaningful Banking From Metrobank

Don't let the name fool you -- Metrobank is a global operation. The Metropolitan Bank and Trust Company provides a full range of banking services to individual and commercial clients through around 800 offices in the Philippines, Asia, Europe, and the US. Its services include deposits, savings, loan...