Branch Head | North Luzon, Quezon City, Pasig

Metropolitan Bank & Trust Company; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metropolitan Bank & Trust Company in Makati seeks a Branch Operations Leader to oversee customer service, risk management, and day-to-day branch activities while driving sales initiatives.

The role requires a decade of banking experience, including five years in management, a strong record in client relationships, and the ability to lead teams in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field.
• Master’s degree or relevant post-graduate studies is an advantage.
• Certifications in sales, leadership, or banking operations are preferred but not required.
• Minimum of ten years of progressive experience in banking, including at least five years in a managerial or supervisory role within branch operations.
• Proven track record in sales generation, client relationship management, and team leadership.
• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management.

Responsibilities

• Process and interpret information to derive insights and inform decisions.
• Identify and contact potential customers to generate new business.
• Persuade customers to purchase products or services.
• Build connections with customers and foster trust.
• Stay informed about market trends, competitor activities, and opportunities.
• Understand and use modern technology effectively in daily operations.

Skills

Sales leadership

Customer relationship management

Team leadership

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field

Master’s degree or relevant post-graduate studies is an advantage

Certifications in sales, leadership, or banking operations (preferred)

Job description

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

• Process and interpret information to derive meaningful insights, make informed decisions, and leverage insights to think creatively and explore unconventional solutions.




• Identify and contact potential customers in order to generate new business




• Persuade potential customers to purchase products or services




• Build connections with customers and lay the foundation for trust




• Stay informed about market trends, competitor activities, and emerging opportunities




• Understand and use modern technology effectively

Role Exposure:

• Willingness to be assigned anywhere within the Area or Region, as needed




• Must demonstrate integrity, professionalism, and alignment with the bank’s core values




• High resilience and adaptability in a fast-paced, performance- driven environment




• Strong customer orientation and commitment to delivering exceptional service




• Enjoy a rewarding career and build a competitive profile with the Philippines's Strongest Bank
  

Qualifications:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field




• Master’s degree or relevant post- graduate studies is as advantage




• Certifications in sales, leadership, or banking operations are preferred but not required




• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations




• Proven track record in sales generation, client relationship management, and team leadership




• Experience in overseeing full branch operations. Including customer service, compliance, and operational risk management

Business Unit:Branch Banking Sector