Branch Growth Leader & Relationship Strategist

Usbi; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

University Savings Bank, Inc. (USBank) seeks a dynamic Branch Manager to lead our Manila Branch, driving business development, customer relationships, and achievement of branch objectives.

The role focuses on growing deposits and loans, building relationships with customers and partners, and ensuring strong controls and regulatory compliance in collaboration with the Branch Operations Officer. You will develop plans, coach staff, monitor performance, and promote a professional banking experience

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Banking, Management, or related field.
• At least three years of relevant banking experience, especially in branch banking, sales, or credit functions, with demonstrated leadership.
• Ability to develop business relationships and generate quality deposits, loans, and other banking business.
• Understanding of banking products, credit processes, KYC/AML-CFT, and the Bank’s risk and compliance framework.
• Strong leadership, communication, negotiation, customer relationship, and people-management skills.
• Analytical, problem-solving, and decision-making abilities.
• Proficiency in banking systems and standard office applications.
• High degree of integrity, professionalism, accountability, and customer orientation.

Responsibilities

• Develop and implement branch business plans aligned with the Bank’s strategic objectives.
• Drive growth in deposits, loans, and other Bank products and services.
• Identify and develop new business opportunities within the branch’s market area.
• Build and maintain strong relationships with existing and prospective customers, businesses, community partners, and other stakeholders.
• Lead branch sales and business development activities and monitor performance against established targets.
• Identify opportunities to deepen existing customer relationships and increase the Bank’s share of customer business.
• Provide market intelligence and customer insights to support the Bank’s business strategies.
• Build and maintain strong, professional, and long-term relationships with key customers.
• Understand customer needs and recommend or refer appropriate Bank products and services.
• Promote a customer-focused culture and ensure a consistent and professional banking experience.
• Address customer concerns and coordinate with the appropriate Bank units to ensure timely resolution.
• Support customer retention and development of new business opportunities through effective relationship management.
• Lead and motivate branch personnel toward the achievement of branch business objectives.
• Establish clear business expectations and monitor individual and branch performance.
• Coach and develop employees in sales, customer relationship management, and business development.
• Promote teamwork, accountability, professionalism, and customer focus.
• Identify training and development needs and support the continuous development of branch personnel.
• Conduct regular performance discussions and provide appropriate feedback and guidance.
• Promote responsible and quality loan generation consistent with the Bank’s credit policies and risk appetite.
• Develop quality loan and business opportunities and ensure that prospective borrowers are appropriately referred for credit evaluation.
• Monitor the status of business development and loan pipelines and coordinate with the appropriate credit and Head Office units.
• Maintain appropriate awareness of portfolio quality and promptly coordinate with the appropriate units on emerging customer or account concerns.
• Work closely with the Branch Operations Officer to ensure that business activities are supported by effective operational processes and controls.
• Coordinate with the Branch Operations Officer on matters involving operational, compliance, customer, and risk concerns affecting business activities.
• Support compliance with Bank policies, procedures, and applicable regulatory requirements.
• Ensure that business initiatives and customer commitments are within the Bank’s approved policies, products, procedures, and delegated authorities.
• Coordinate with Head Office units on credit, operations, compliance, risk, audit, marketing, and other matters affecting branch business.

Skills

Leadership

Relationship management

Sales

Communication

KYC/AML-CFT

Negotiation

Problem-solving

Analytical thinking

Banking systems

Integrity

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Banking, Management, or related field

Job description

University Savings Bank, Inc. (USBank) seeks a dynamic Branch Manager to lead our Manila Branch, driving business development, customer relationships, and achievement of branch objectives.

The role focuses on growing deposits and loans, building relationships with customers and partners, and ensuring strong controls and regulatory compliance in collaboration with the Branch Operations Officer. You will develop plans, coach staff, monitor performance, and promote a professional banking experience