Branch Experience & Digital Adoption Lead

UnionBank; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

UnionBank in Mandaluyong City is seeking a Branch Ambassador to promote UB Online and drive branch utilization of digital channels. You will lead customer experience initiatives, resolve complaints, and strive for high client satisfaction at every interaction.

You will also ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, and implementing cost-saving process improvements, while coaching Junior Ambassadors to build a strong team culture.

Responsibilities

• Promote UB Online and drive digital adoption at the branch.
• Enhance customer experience by maintaining high service standards and resolving complaints.
• Ensure governance, compliance, and operational efficiency through proper transaction handling and controls.
• Coach and develop Junior Ambassadors to foster strong team culture.
• Support branch productivity by monitoring expenses, facilities, security, and process improvements.

Skills

Accountability

Adaptability

Analytical

Communication Skills

Critical thinking

Teamwork

Willingness to learn

Job description

UnionBank in Mandaluyong City is seeking a Branch Ambassador to promote UB Online and drive branch utilization of digital channels. You will lead customer experience initiatives, resolve complaints, and strive for high client satisfaction at every interaction.

You will also ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, and implementing cost-saving process improvements, while coaching Junior Ambassadors to build a strong team culture.