Digital Banking Advocate — Branch Operations (Junior)

UnionBank; Navotas; On-site; PHP 167,400 - 279,000; Full time

Job summary

UnionBank is seeking a Junior Branch Ambassador in Navotas, Metro Manila to handle deposits, withdrawals, encashments, checkbook reorders, and inquiries, while supporting digital channels and platform functions.

The role focuses on delivering exceptional customer service, processing transactions accurately, and promoting UB Online and related digital tools within daily customer engagements in the branch environment.

Qualifications

• Experience in cash handling and basic banking transactions.
• Ability to promote digital banking channels and self-service tools.
• Strong customer service orientation and communication skills.
• Adherence to bank policies, security procedures and compliance.

Responsibilities

• Promote UB Online, The Portal, SME Banking App, Digital Transaction Portal and other self-service channels.
• Deliver professional, courteous service, address client concerns, and refer prospects to the right units.
• Process transactions accurately, maintain confidentiality and follow policies and security rules.
• Assist in account processing, validate documents, and support branch operations.
• Collaborate with colleagues to meet branch targets and support service quality.

Skills

Accountability

Adaptability

Analytical

Good communication

Critical thinking

Teamwork

Willingness to learn

Job description

UnionBank is seeking a Junior Branch Ambassador in Navotas, Metro Manila to handle deposits, withdrawals, encashments, checkbook reorders, and inquiries, while supporting digital channels and platform functions.

The role focuses on delivering exceptional customer service, processing transactions accurately, and promoting UB Online and related digital tools within daily customer engagements in the branch environment.