Branch Ambassador

UnionBank; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

UnionBank in Mandaluyong City is seeking a Branch Ambassador to promote UB Online and drive branch utilization of digital channels. You will lead customer experience initiatives, resolve complaints, and strive for high client satisfaction at every interaction.

You will also ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, and implementing cost-saving process improvements, while coaching Junior Ambassadors to build a strong team culture.

Responsibilities

• Promote UB Online and drive digital adoption at the branch.
• Enhance customer experience by maintaining high service standards and resolving complaints.
• Ensure governance, compliance, and operational efficiency through proper transaction handling and controls.
• Coach and develop Junior Ambassadors to foster strong team culture.
• Support branch productivity by monitoring expenses, facilities, security, and process improvements.

Skills

Accountability

Adaptability

Analytical

Communication Skills

Critical thinking

Teamwork

Willingness to learn

Job description

Job Description:

Position: Branch Ambassador

Office Location: Wack-Wack, Mandaluyong City

Job Type: Regular

Duties And Responsibilities

• Drive digital adoption by promoting UB Online, ensuring branch utilization of digital channels, and identifying opportunities for cross-selling products and services.
• Lead customer experience initiatives by ensuring high service standards, resolving complaints promptly, and continuously improving client satisfaction.
• Ensure governance, compliance, and operational efficiency by managing transactions, monitoring accounts, enforcing controls, and meeting SLA requirements.
• Supervise and develop Junior Ambassadors through coaching, performance management, and fostering a strong team culture.
• Support branch productivity and operations by monitoring expenses, maintaining facilities and equipment, ensuring security, and driving cost-efficiency and process improvements.
  

Required Skills

Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn