Branch Collections Specialist — Loans & Field Coverage

City Savings Bank; Roxas; On-site; PHP 279,000 - 446,000; Full time

Job summary

City Savings Bank in Roxas, Isabela seeks a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loan portfolio, and to actively reduce non-performing loans.

The role requires a Bachelor's degree, motorcycle driving with a valid license, and strong communication skills in the local dialect; willingness to travel is essential to cover operations in the area.

Qualifications

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Willing to travel extensively and familiar with the area of operations.
• Good oral and written communication skills with proficiency in the local dialect.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Perform collection activities: redemption, posting of payments, restructuring, billings, condonation, field visits, letters, SMS.
• Analyze accounts to assess payment ability; evaluate restructuring options.
• Prepare and submit required reports on time; ensure documents are complete and accurate.
• Provide excellent customer service per established standards.

Skills

Customer service

Communication

Travel readiness

Education

Bachelor's degree

Job description

City Savings Bank in Roxas, Isabela seeks a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loan portfolio, and to actively reduce non-performing loans.

The role requires a Bachelor's degree, motorcycle driving with a valid license, and strong communication skills in the local dialect; willingness to travel is essential to cover operations in the area.