Branch Collections Associate (Roxas, Isabela)

City Savings Bank; Roxas; On-site; PHP 279,000 - 446,000; Full time

Job summary

City Savings Bank in Roxas, Isabela seeks a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loan portfolio, and to actively reduce non-performing loans.

The role requires a Bachelor's degree, motorcycle driving with a valid license, and strong communication skills in the local dialect; willingness to travel is essential to cover operations in the area.

Qualifications

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Willing to travel extensively and familiar with the area of operations.
• Good oral and written communication skills with proficiency in the local dialect.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Perform collection activities: redemption, posting of payments, restructuring, billings, condonation, field visits, letters, SMS.
• Analyze accounts to assess payment ability; evaluate restructuring options.
• Prepare and submit required reports on time; ensure documents are complete and accurate.
• Provide excellent customer service per established standards.

Skills

Customer service

Communication

Travel readiness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations