Branch Collections Associate (Masbate)

Hammerjack Pty Ltd; Philippines; On-site; PHP 180,000 - 280,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Branch Collection Associate in the Philippines. The role focuses on monitoring on-time billing and collections for the branch loans portfolio and reducing non-performing loans.

You will perform activities such as redemption, posting payments, restructuring, and sending collection letters, while maintaining high customer service standards. Qualifications include a Bachelor's degree, driving skills (motorcycle) with a valid license, and willingness to travel

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned.
• Perform collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Performs account analysis and evaluates client's capability to pay.
• Computes for the possible restructuring of loans.
• Completes all necessary reports and submits them timely.
• Checks documents to ensure completeness, timeliness and accuracy.
• Provide excellent customer service to all clients per established standards.

Skills

Communication skills

Driving skills (motorcycle)

Willing to travel

Fresh graduates welcome

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA)

is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client's capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations
• Fresh graduates are welcome to apply.