Branch Collections Associate (Tabuk)

City Savings Bank; Lower Caluttit; On-site; PHP 200,880 - 312,480; Full time

Job summary

City Savings Bank in the Philippines seeks a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio. The role includes overseeing the NPL portfolio and taking appropriate actions to reduce delinquencies.

Responsibilities cover achieving collection targets, redemption and posting of payments, restructuring, billings, notices, and SMS sends, plus timely reporting and compliance with standards. Strong customer service is essential.

Qualifications

• Bachelor's degree is required.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid driver's license is required.
• Strong oral and written communication, with proficiency in the local dialect.
• Willingness to travel extensively and familiarity with the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio assigned to them.
• Perform collections activities including redemption, posting payments, restructuring, billings, condonation, field visits, and SMS/mail communications.
• Analyze accounts and evaluate the client's ability to pay.
• Compute possible loan restructurings as needed.
• Prepare and submit all required reports promptly.
• Check documents for completeness, timeliness and accuracy.
• Provide excellent customer service per established standards.

Skills

Communication skills

Driving (motorcycle)

Willing to travel

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations