Branch Collections Associate (Ozamis)

City Savings Bank; Isidro D. Tan; On-site; PHP 240,000 - 360,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role emphasizes reducing non-performing loans, field visits, and timely reporting.

The candidate should have a Bachelor's degree, driving skills with a motorcycle license, and strong communication in the local dialect. Willingness to travel extensively and familiarity with the service area is essential.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with a valid driver's license.
• Good oral and written communication in local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters, SMS.
• Analyze accounts and assess client's ability to pay.
• Compute possible loan restructures.
• Prepare and submit reports timely.
• Ensure completeness and accuracy of documents.
• Provide excellent customer service per standards.

Skills

Communication skills

Driving license

Travel willingness

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations