Branch Collections Associate (Taguig)

City Savings Bank; Taguig; On-site; PHP 180,000 - 280,000; Full time

Job summary

City Savings Bank in the Philippines is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio, and to oversee non-performing loans.

You will perform collection activities such as redemption, posting of payments, restructuring, billings, field visits, and sending SMS, while ensuring accuracy and timely reporting; travel extensively as needed and deliver excellent customer service.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Achievement of the collection targets and KPIs for the NPL portfolio.
• Perform collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, letters and SMS.
• Performs account analysis and evaluates client’s capability to pay.
• Computes for the possible restructuring of loans.
• Prepares all required reports and submits in a timely manner.
• Checks assigned documents to ensure completeness, timeliness and accuracy.
• Delivers excellent customer service to all clients according to established standards.

Skills

Communication skills

Driving license

Motorcycle

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations