Branch Collections Associate (Diffun)

City Savings Bank; Diffun; On-site; PHP 167,400 - 234,360; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio and to oversee non-performing loans.

The role involves achieving collection targets, performing duties in redemption, posting payments, restructuring, billings, field visits, and customer service with focus on accuracy and timely reporting across the branch network in the Philippines.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Perform collections tasks: redemption, posting payments, restructuring, billings, condonation, field visits, SMS sends.
• Analyze accounts to assess client repayment capability.
• Compute potential loan restructuring options.
• Prepare and submit all required reports on time.
• Verify documents for completeness and accuracy.
• Provide excellent customer service per standards.

Skills

Driving skills

Communication skills

Willingness to travel

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations