Branch Collections Associate (Ozamis)

City Savings Bank; Isidro D. Tan; On-site; PHP 250,000 - 320,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio. You will support achievement of KPIs, perform restructuring activities, field visits, and ensure accurate documentation with a focus on customer service.

Qualifications include a Bachelor's degree and driving skills with a motorcycle license. The role requires willingness to travel and familiarity with the operation area.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with valid license.
• Good oral and written communication in local dialect.
• Willing to travel extensively and familiar with area of operations.

Responsibilities

• Achieve the collection targets as well as operational targets and KPIs for the NPL portfolio assigned to them.
• Perform all assigned collection functions: redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Perform account analysis and evaluate client’s ability to pay.
• Compute possible restructuring of loans.
• Accomplish all assigned reports and submit in a timely manner.
• Check all assigned documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients per established standards.

Skills

Driving skills

Communication skills

Local dialect

Travel readiness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations