Branch Collections Associate (Masbate)

City Savings Bank; Masbate City; On-site; PHP 201,000 - 312,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor and execute on-time billing and collections for the branch loans portfolio in Masbate City. The role includes monitoring non-performing loans and taking actions to reduce them, performing various collections activities, and ensuring accurate reporting.

Qualifications include a Bachelor's degree and driving skills with a motorcycle license, plus strong communication.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and be familiar with the area of operations.

Responsibilities

• Achievement of the collection targets and KPIs for the NPL portfolio assigned.
• Perform collections activities: redemption, posting of payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Account analysis and evaluating client’s ability to pay.
• Compute possible loan restructurings.
• Prepare and submit all assigned reports on time.
• Check documents for completeness, timeliness and accuracy.
• Deliver excellent customer service according to established standards.

Skills

Driving license

Communication skills

Willing to travel

Customer service

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations