Branch Collections Associate (Butuan)

City Savings Bank; Butuan; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate in the Philippines to monitor and execute on-time billing and collections for the branch loans portfolio. The role includes evaluating clients' ability to pay and performing restructuring when needed, with a focus on maintaining excellent customer service.

The position requires driving skills with a motorcycle license and willingness to travel across the area of operation. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid driver's license.
• Good oral and written communication in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achieve the collection targets for the NPL portfolio assigned to them.
• Perform collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, SMS sends, etc.
• Performs account analysis and evaluates client’s capability to pay.
• Compute possible restructuring of loans.
• Accomplishes all assigned necessary reports and submits in a timely manner.
• Checks all assigned documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients according to established standards.

Skills

Oral and written communication

Driving

Willing to travel

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations
• Fresh graduates are welcome to apply.