Branch Collections Associate (Marinduque)

City Savings Bank; Marinduque; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) in Marinduque to monitor and execute on-time billing and collections for the branch loans portfolio, and to actively monitor non-performing loans.

You will perform duties including redemption, posting payments, restructuring, billings, field visits, and sending SMS reminders, while maintaining high customer service standards and ensuring timely, accurate reports.

Qualifications

• Bachelor's degree required.
• Experience in loans or collections is an advantage.
• Must have a motorcycle and a valid driver's license.
• Good oral and written communication with proficiency in the local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achievement of collection targets and KPIs for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS reminders.
• Conduct account analysis and evaluate client’s ability to pay.
• Compute possible loan restructurings and prepare necessary reports.
• Ensure timely, accurate documentation and reports; provide excellent customer service.

Skills

Communication skills

Driver's license

Motorcycle driving

Willingness to travel

Local language proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations