Branch Collections Associate (Lipa)

City Savings Bank; Lipa; On-site; PHP 167,000 - 279,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio. The role also involves monitoring non-performing loans and taking appropriate actions to reduce them.

The candidate will achieve collection targets and KPI expectations, perform all collection activities, evaluate clientsinancial capacity, and prepare reports. A driving license and willingness to travel are essential for this position.

Qualifications

• Bachelor's degree in any field.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid drivers license are required.
• Good oral and written communication skills.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Analyze accounts and assess clients ability to pay.
• Compute possible loan restructuring.
• Submit necessary reports timely.
• Verify documents for completeness, timeliness, and accuracy.
• Provide excellent customer service according to standards.

Skills

Loan collections

Communication

Driving (motorcycle)

Travel readiness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations