Branch Collections Associate (Laoag)

City Savings Bank; Laoag; On-site; PHP 180,000 - 280,000; Full time

Job summary

City Savings Bank seeks a Branch Collection Associate in Laoag to monitor on-time billing and collections for the branch loan portfolio and to support the recovery of non-performing loans.

You will execute collection activities, analyze accounts for payment capability, and contribute to KPI targets while maintaining excellent customer service.

Travel across the service area is required; a Bachelor's degree with loan/collection experience and a motorcycle license are preferred.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with valid license.
• Strong oral and written communication in the local dialect.
• Willing to travel extensively and familiar with the area.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Perform collections activities such as redemption, posting payments, restructuring, billings, condonation, field visits and SMS sends.
• Analyze accounts to evaluate customer’s ability to pay.
• Compute possible loan restructuring options.
• Prepare and submit all required reports in a timely manner.
• Check documents for completeness, timeliness and accuracy.
• Provide excellent customer service according to established standards.

Skills

Loan collections

Communication

Driving license

Travel readiness

Customer service

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations