Branch Collections Associate (San Francisco)

City Savings Bank; Agusan del Sur; On-site; PHP 223,000 - 357,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio and to oversee non-performing loans. The role includes performing collection activities, field visits, and ensuring timely reporting.

The ideal candidate holds a Bachelor's degree, has experience in loans/collections a plus, possesses a motorcycle license, strong communication skills, and is willing to travel extensively within its service area in Agusan del

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Must have motorcycle driving skills and a valid license.
• Good spoken and written English; proficient in the local dialect.
• Willing to travel extensively and familiar with the area.

Responsibilities

• Achieve collection targets and KPIs for the assigned NPL portfolio.
• Perform collection activities including redemption, posting payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Analyze accounts and evaluate the client’s ability to pay.
• Compute possible loan restructurings.
• Prepare and submit all required reports in a timely manner.
• Verify documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients according to standards.

Skills

Driver's license

Communication skills

Willing to travel

Local dialect

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations