Branch Collections Associate (Naga)

City Savings Bank; Naga; On-site; PHP 167,000 - 257,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio, and to track non-performing loans with actions to reduce them.

The role covers performing collection activities, account analyses, potential loan restructures, report submissions, and ensuring complete, timely documentation while delivering excellent customer service. Travel across the area is required.

Qualifications

• Bachelor's degree holder.
• Loan and collection experience is an advantage.
• Must have driving skills (motorcycle) with a valid license.
• Good oral and written communication in the local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Achieve collection and operational targets for the NPL portfolio.
• Handle collection activities such as redemption, posting payments, restructuring, billing, condonation, field visits, letters and SMS.
• Perform account analysis to evaluate client’s ability to pay and possible restructures.
• Prepare and submit required reports on time.
• Ensure documents are complete, timely, and accurate; provide excellent customer service.

Skills

Customer communication

Driving (motorcycle)

Field visits

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations