Branch Collections Associate (Pampanga)

City Savings Bank; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Job summary

City Savings Bank is hiring a Branch Collection Associate (BCA) to monitor and execute on-time billing and collections for the branch loans portfolio. The role focuses on reducing non-performing loans while achieving collection targets and KPIs.

The incumbent will handle payments posting, restructuring, letters and SMS sends, perform account analyses, and ensure timely reporting. Strong communication and willingness to travel are essential.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is advantageous.
• Must have motorcycle driving license.
• Good oral and written communication with proficiency in the local dialect.
• Willing to travel extensively and be familiar with the area of operations.

Responsibilities

• Achieve collection targets and branch NPL KPIs.
• Perform collection activities: redemption, posting payments, restructuring, billings, letters, SMS.
• Analyze accounts and assess clients' ability to pay.
• Compute possible loan restructures.
• Complete and submit required reports timely.
• Check documents for completeness, timeliness, and accuracy.
• Deliver excellent customer service per established standards.

Skills

Communication skills

Driving license

Travel readiness

Loan collection experience

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations