Branch Client Relations Officer (Quezon City)

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

The Branch CRO role at Hammerjack Pty Ltd oversees daily lobby operations and supports the Branch Head in driving growth through active marketing and cross-selling of banking and insurance products. You will identify client needs, generate leads, and promote suitable products to strengthen client relationships and hit branch sales targets.

The position requires a Bachelor's degree and at least three years of branch banking experience, with strong computer skills and excellent written and spoken

Qualifications

• Bachelor's degree holder.
• At least three years branch banking experience as an officer.
• Proficiency in computer and business applications.
• Has effective oral and written communications skills.

Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance.
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels.
• Approve and override transactions.
• Ensure compliance to the Bank's Policies, procedures and Requirements.

Skills

Communication skills

Computer skills

Education

Bachelor's degree

Job description

The Branch Client Relations Officer (CRO) is responsible for the daily lobby management operations and serves as a key support to the Branch Head in driving business growth through active marketing, cross-selling, and upselling of the Bank's and its affiliates products and services, including deposit accounts, loans, credit cards, and bancassurance solutions. The role involves identifying client needs, generating sales leads, and promoting appropriate banking and insurance products to enhance client relationships and contribute to the branch's overall sales targets.

Key Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications

• Bachelor's degree holder
• With at least three years branch banking experience as an officer
• Proficiency in computer and business applications
• Has effective oral and written communications skills
• Available vacancies for Greenhills, Ortigas, Makati, Quezon City and Manila areas