Branch Client Relations Officer (Quezon City)

BDO Unibank; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

BDO Unibank is seeking a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving business growth. The role focuses on active marketing, cross-selling, and upselling of deposit accounts, loans, credit cards, and bancassurance solutions to enhance client relationships.

The candidate will identify client needs, generate sales leads, and promote suitable banking products to help achieve branch sales targets.

Qualifications

• Bachelor's degree holder.
• At least three years of branch banking experience as an officer.
• Proficient in computer and business applications.
• Effective oral and written communications.
• Available vacancies across Greenhills, Ortigas, Makati, Quezon City and Manila areas.

Responsibilities

• Provide customer service to bank clients by actively assisting.
• Manage lobby traffic in the branch and direct/educate clients to use digital channels.
• Approve and override transactions.
• Ensure compliance to the Bank's policies, procedures and requirements.

Skills

Customer service

Sales & cross-selling

Communication skills

Computer proficiency

Education

Bachelor's degree

Tools

Computer proficiency

Job description

The Branch Client Relations Officer (CRO) is responsible for the daily lobby management operations and serves as a key support to the Branch Head in driving business growth through active marketing, cross-selling, and upselling of the Bank’s and its affiliates’ products and services, including deposit accounts, loans, credit cards, and bancassurance solutions. The role involves identifying client needs, generating sales leads, and promoting appropriate banking and insurance products to enhance client relationships and contribute to the branch’s overall sales targets.

Key Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications

• Bachelor's degree holder
• With at least three years branch banking experience as an officer
• Proficiency in computer and business applications
• Has effective oral and written communications skills
• Available vacancies for Greenhills, Ortigas, Makati, Quezon City and Manila areas