Branch Client Growth & Relations Officer

BDO Unibank, Inc.; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

BDO Unibank in Metro Manila seeks a Branch Client Relations Officer to support the Branch Head by managing lobby operations and driving business growth through active marketing and cross-selling of banking products and bancassurance solutions. You will identify client needs and promote deposit accounts, loans, and cards to enhance client relationships.

Responsibilities include handling daily branch activities, directing customers to digital channels, approving transactions, and ensuring

Qualifications

• Bachelor's degree holder or equivalent.
• Strong customer-facing and sales abilities.
• Proficiency in business applications and systems.

Responsibilities

• Provide customer service to bank clients and actively assist customers.
• Manage lobby traffic and educate clients to use digital channels.
• Approve and override transactions as needed.
• Ensure compliance with bank policies and procedures.

Skills

Customer service

Sales / cross-selling

Negotiation

Presentation

Communication

Leadership

Numerical skills

Computer proficiency

Education

Bachelor's degree

Job description

BDO Unibank in Metro Manila seeks a Branch Client Relations Officer to support the Branch Head by managing lobby operations and driving business growth through active marketing and cross-selling of banking products and bancassurance solutions. You will identify client needs and promote deposit accounts, loans, and cards to enhance client relationships.

Responsibilities include handling daily branch activities, directing customers to digital channels, approving transactions, and ensuring