Branch Client Relations Lead — Growth & Service Excellence

BDO Unibank; Filipinas; Presencial; PHP 360 000 - 480 000; Tempo integral

Resumo da oferta

BDO Unibank is seeking a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving growth through active marketing, cross-selling, and upselling of the Bank's products, including deposits, loans, and credit cards.

The CRO identifies client needs, generates sales leads, and promotes banking and bancassurance products to strengthen client relationships and help meet branch sales targets.

Qualificações

• Bachelor's degree in any field is required.
• At least 3 years of branch banking experience as an officer.
• Proficiency in computer and business applications.
• Strong oral and written communication skills.
• Willingness to work in Greenhills, Ortigas, Pasig, Makati, QC and Manila areas.

Responsabilidades

• Provide customer service to bank clients with proactive assistance.
• Manage lobby traffic and educate clients to use digital channels.
• Approve and override transactions.
• Ensure compliance with bank policies, procedures and requirements.

Conhecimentos

Computer literacy

Communication skills

Formação académica

Bachelor's degree

Ferramentas

Banking software

Descrição da oferta de emprego

BDO Unibank is seeking a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving growth through active marketing, cross-selling, and upselling of the Bank's products, including deposits, loans, and credit cards.

The CRO identifies client needs, generates sales leads, and promotes banking and bancassurance products to strengthen client relationships and help meet branch sales targets.