Branch Client Relations & Growth Officer

BDO Unibank; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

BDO Unibank is seeking a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving business growth through active marketing and cross-selling of banking and bancassurance products. The role focuses on identifying client needs, generating leads, and promoting appropriate products to boost branch sales.

The CRO will help direct customers to digital channels while ensuring compliance with bank policies.

Qualifications

• Bachelor's degree required.
• Minimum three years of branch banking experience as an officer.
• Proficiency in computer and business applications.
• Excellent oral and written communication skills.

Responsibilities

• Provide customer service to Bank clients and actively assist customers.
• Manage lobby traffic and direct/educate clients to use the branch's electronic channels.
• Approve and override transactions as needed.
• Ensure compliance with the Bank's policies, procedures and requirements.

Skills

Customer service

Oral & written communication

Computer skills

Education

Bachelor's degree

Tools

MS Office

Job description

BDO Unibank is seeking a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving business growth through active marketing and cross-selling of banking and bancassurance products. The role focuses on identifying client needs, generating leads, and promoting appropriate products to boost branch sales.

The CRO will help direct customers to digital channels while ensuring compliance with bank policies.