Branch Client Growth & Service Lead

BDO Unibank; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

BDO Unibank in Metro Manila seeks a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving growth. You will market bank and affiliate products, identify client needs, and generate leads.

Responsibilities include assisting customers, guiding lobby traffic to digital channels, approving overrides, and ensuring compliance with bank policies. Availability for Greenhills, Makati, Ortigas, Quezon City and Manila areas.

Qualifications

• Bachelor's degree holder
• 3+ years branch banking experience as an officer
• Proficiency in computer and business applications
• Has effective oral and written communications skills

Responsibilities

• Provide customer service to the clients by actively volunteering assistance
• Manage lobby traffic in the branch and direct/educate clients to use digital channels
• Approve and override transactions
• Ensure compliance to the Bank's Policies, procedures and Requirements

Skills

Computer skills

Business applications

Oral and written communication

Education

Bachelor's degree

3+ years branch banking experience

Job description

BDO Unibank in Metro Manila seeks a Branch Client Relations Officer to manage daily lobby operations and support the Branch Head in driving growth. You will market bank and affiliate products, identify client needs, and generate leads.

Responsibilities include assisting customers, guiding lobby traffic to digital channels, approving overrides, and ensuring compliance with bank policies. Availability for Greenhills, Makati, Ortigas, Quezon City and Manila areas.