Branch Channel & Operations Lead

Security Bank Corp; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Security Bank Corp in the Philippines is seeking a Branch Channel Manager to supervise daily operations, administration, and control in branches, ensuring prompt service delivery in support of marketing activities.

The BCM will uphold adherence to banking regulations, internal policies, and service standards, coach channel staff, participate in in-branch sales, and address customer inquiries with a focus on loyalty and profitability.

Qualifications

• Requires strong communication and teamwork skills.
• Knowledge of banking operations and sales orientation.
• Ability to balance productivity with compliance and profitability.

Responsibilities

• Supervise daily branch operations across all service channels.
• Ensure compliance with banking rules, policies, and service standards.
• Support onboarding and onboarding interviews per KYC guidelines.
• Assist in in-branch sales activities and address customer inquiries.

Skills

Effective communication

Teamwork and collaboration

Sales-oriented mindset

Regulatory awareness

Education

Bachelor's degree in Business Management / Commerce / Finance / Banking

3+ years supervisory experience in Branch Banking Operations

Job description

Security Bank Corp in the Philippines is seeking a Branch Channel Manager to supervise daily operations, administration, and control in branches, ensuring prompt service delivery in support of marketing activities.

The BCM will uphold adherence to banking regulations, internal policies, and service standards, coach channel staff, participate in in-branch sales, and address customer inquiries with a focus on loyalty and profitability.