Branch Banking Specialist - Cash & Customer Growth

Bank of the Philippine Islands (BPI); Gapan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate for various branches including Gapan. The role covers handling financial and non-financial transactions, cross-selling bank products, and maintaining branch operations to meet service and sales targets.

The CSSA will perform over-the-counter transactions, assist customers with account openings, KYC, and provide guidance on digital banking channels while ensuring compliance with security and regulatory

Responsibilities

• 1. Transaction Processing – Provides fast and accurate delivery of banking transactions and services.
• 1.1. Processes over-the-counter transactions, such as: cash and check deposits, withdrawals, encashment/check payments, bills payments and miscellaneous/sundry transactions
• 1.2. Processes auxiliary transactions such as but not limited to: foreign exchange, sale of manager’s check and demand draft, remittance, bills purchase, debit card and checkbook requests, bank certification and bank statement requests, check‑free enrollment, stop payment order, etc
• 1.3. Maintains working supply of cash within the prescribed limit and accountable forms
• 1.4. Performs end‑of‑day balancing of own transactions including issued accountable forms
• 1.5. Processes opening of accounts and ensures only one customer RM record is used
• 1.6. Conducts KYC (Know Your Customer); Explains clearly the terms and conditions to customers
• 1.7. Ensures all KYC and transaction documents are complete, scanned and properly safe kept/ filed; Scans signature cards, transaction documents, etc. and prepares KYC documents for sending to scanning center
• 1.8. Proactively asks clients to update their customer contact information and/or bank records, as applicable
• 1.9. Handles request for amendments/updating of customer\'s bank records
• 1.10. Secures proper approval for transactions beyond authority limit
• 1.11. Conducts enhanced due diligence (EDD) on customer transactions, as applicable
• 2. Operations, Control and Risk Management - Maintains an acceptable level of branch operations consistent with internal policies, procedures, standards and regulatory requirements
• 2.1. Conducts end‑of‑day balancing of cash and immediately reports any discrepancy
• 2.2. Performs assigned custodianship functions; Acts as secondary/alternate custodian of cash and other accountable items, as designated
• 2.3. Safeguards own passwords and assigned keys at all times
• 2.4. Informs clients of their returned checks and asks for disposition
• 2.5. Prepares warning, collection and closing letters to clients with improperly handled accounts
• 2.6. Prepares outgoing mail/pouch for dispatch
• 2.7. Processes payment of branch expenses
• 2.8. Ensures upkeep of workstation and branch premises
• 2.9. Adheres to security, safety and health protocols (e.g. social distancing, etc.)
• 2.10. Acts as contingent C-signor in the system, upon approval of the Area Business Director (applicable to CSSA with at least a job level B)
• 3. Customer Service and Sales - Ensures consistent and timely delivery of services to customers; Supports the branch in attaining sales and revenue targets
• 3.1. Attends promptly to customer transactions, inquiries and requests, and provides customer feedback
• 3.2. Performs cross‑selling to a defined list of Personal Banking customers and leads from Customer Relationship Marketing (CRM) programs
• 3.3. Conducts call‑outs and engages walk‑in customers
• 3.4. Encodes in all available reporting tools to document the results of client conversations
• 3.5. On‑boards clients to and promotes usage of digital channels
• 4. Performs other functions that may be assigned from time to time

Job description

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate for various branches including Gapan. The role covers handling financial and non-financial transactions, cross-selling bank products, and maintaining branch operations to meet service and sales targets.

The CSSA will perform over-the-counter transactions, assist customers with account openings, KYC, and provide guidance on digital banking channels while ensuring compliance with security and regulatory