BPO Training Assistant | TP Alphaland

Teleperformance; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

Teleperformance in the Philippines is seeking a training coordinator to support HR-related training activities and maintain accurate training records. The role requires excellent communication, strong organizational skills, and the ability to work with cross-functional teams to meet deadlines.

Proficiency in Microsoft Word, Excel, PowerPoint, and LMS is essential, along with a customer-service mindset to support employee development and adapt to changing priorities.

Qualifications

• High school diploma or equivalent; training/HR qualifications preferred.
• Experience in training coordination, training support, or HR administration.
• Strong organisational and administrative skills for multi-tasking and deadlines.
• Excellent written and verbal communication for all employee levels.
• Proficiency in Word, Excel, PowerPoint and LMS.
• Ability to collaborate within a team and support training objectives.
• Strong attention to detail and accuracy in training records.
• Customer-service orientation to support employee development.
• Flexibility to adapt to changing priorities and operations.
• Basic knowledge of BPO operations or customer service processes is advantageous.

Education

High school diploma or equivalent; training/HR qualifications preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Learning Management System (LMS)

Job description

What we're looking for

• High school diploma or equivalent; additional qualifications in training, human resources, or related fields are preferred


• Proven experience in training coordination, training support, or human resources administration


• Strong organisational and administrative skills with the ability to manage multiple tasks and deadlines simultaneously


• Excellent communication skills, both written and verbal, with the ability to interact effectively with employees at all levels


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and learning management systems (LMS)


• Ability to work collaboratively within a team environment and support colleagues in achieving training objectives


• Strong attention to detail and commitment to maintaining accuracy in training records and documentation


• Customer-service orientation with a genuine desire to support employee development and success


• Flexibility and adaptability to changing priorities and operational requirements


• Basic knowledge of BPO operations or customer service processes is advantageous