Senior Training & Recruitment Manager

Manatal; Philippines; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing in the Philippines seeks a Senior Training & Recruitment Manager to design and lead recruitment and training initiatives across multiple units. You will drive employer branding within the Philippines, build robust induction frameworks, and partner with Operations to improve time-to-productivity while delivering scalable training programs for HiPo development and retention.

The role requires deep BPO experience, stakeholder management across Manila and regional leads, and a

Qualifications

• Minimum 5 years of leadership experience in Training & Recruitment within BPO/KPO sectors.
• Proven track record of scaling operations (200+ FTE preferred).
• Experience designing competency-based assessments and structured interview guides.
• Ability to develop 30–60–90 day onboarding plans for diverse teams.

Responsibilities

• Design and lead end-to-end recruitment processes from sourcing to onboarding.
• Manage employer branding for the Philippines to position MicroSourcing as a top BPO employer.
• Create induction frameworks (30–60–90 days) for consistent new-hire experiences.
• Develop a multi-modal training curriculum covering technical skills, leadership, and soft skills.
• Collaborate with Ops to integrate role-specific training that reduces time-to-productivity.
• Create succession plans and career pathways to improve retention and mitigate risks.
• Establish recruitment and training metrics (time-to-fill, cost-per-hire, retention).
• Identify competency gaps using performance data and drive targeted training interventions.

Skills

Training leadership

Recruitment leadership

Stakeholder management

Analytics & metrics

Onboarding design

BPO industry

Education

Bachelor's degree (HR/PSY/Business)

Tools

MS Excel

Learning mgmt systems

Job description

Discover your 100% YOU with MicroSourcing!

Position:Senior Training & Recruitment Manager
Location:Harton Corporate Center, Parañaque City
Work setup & shift: Hybrid | Dayshift

Why join Microsourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Senior Training & Recruitment Manager, you will:

• Design and lead end-to-end recruitment processes, from high-volume sourcing to executive onboarding.
• Manage the employer brand in the Philippines to position the company as a top-tier BPO employer.
• Build a 30-60-90 day induction framework to ensure a consistent and high-quality new hire experience.
• Develop a multi-modal training curriculum covering technical skills, leadership, and soft skills.
• Partner with Ops Managers to integrate role-specific training that reduces time-to-productivity.
• Create succession plans and career pathways to mitigate operational risks and improve retention.
• Establish recruitment and training metrics, such as time-to-fill, cost-per-hire, and knowledge retention.
• Identify competency gaps using performance data and commission targeted training interventions.

What You Need:

Non-negotiables

• Minimum of 5 years of professional experience in Training and Recruitment leadership within the BPO/KPO sector.
• Proven track record of scaling operations (ideally managing environments with 200+ FTE).
• Expertise in designing competency-based assessment frameworks and structured interview guides.
• Advanced capability in developing 30-60-90 day onboarding strategies for diverse business units.
• Strong stakeholder management skills to align Manila operations with onshore Australian/Global leads.
• Mastery of recruitment and training analytics to drive data-led continuous improvement.

Preferred skills/expertise

• Bachelor’s degree in Human Resources, Psychology, Business, or a related field.
• Experience in building a "Training & Recruitment" function from the ground up in a growing operation.
• Proficiency in blended learning methodologies, including e-learning, virtual classrooms, and OJT.
• Demonstrated success in talent management and identifying "High-Potential" (HiPo) employees.
• Familiarity with the Wilson Group's operational context or similar multi-brand service environments.
• Strategic mindset for long-term workforce planning and reducing single-point-of-failure risks.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply