BPO - Technical Support Specialist - Linux Command Line (Hybrid Setup)

Unity Communications; Parañaque; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO coverage

VL/SL credits

13th-month pay

Non-taxable allowances

Performance bonuses

Job summary

Unity Communications in Manila/Parañaque region seeks a Technical Support Engineer to resolve software issues for medical professionals, with a focus on Linux-based servers and deployment at client sites.

The role emphasizes troubleshooting, proactive support, and strong communication with clients. Night shifts, full-time, and hybrid work setup are part of the arrangement to ensure client success and continuous learning.

Qualifications

• Degree in a technical discipline or equivalent experience.
• One to two years of experience in a service/technical support environment supporting Linux servers.
• Experience with Windows and OS X operating systems.
• Experience with MySQL or PostgreSQL.
• Broad understanding of LAN and WAN technologies.
• Shell scripting experience (BASH, Python).
• Strong troubleshooting skills and proactive problem-solving.
• Excellent customer service and communication skills.
• Ability to multi-task and work under dynamic conditions.
• Experience with ticketing systems (e.g., Salesforce, Desk, Jira, Confluence) preferred.
• Exposure to AWS and application servers is a plus.

Responsibilities

• Respond to client problems via email and phone.
• Diagnose, troubleshoot, and resolve portal, transport, and network issues.
• Manage multiple client cases and provide regular progress updates.
• Enter client data and case history into the tracking database.
• Identify, document, and track software defects and enhancements.
• Assist with building Linux-based servers for deployment at client sites.
• Help customers install and configure network and peripheral systems.

Skills

Linux servers

SQL querying

Networking (LAN/WAN)

Shell scripting (BASH, Python)

Customer service

Written & verbal communication

Troubleshooting

Multi-tasking

Ticketing systems

App server exposure

Education

Technical degree or equivalent experience

Tools

Salesforce

Desk

Jira

Confluence

AWS

Job description

As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.

This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.

See if this job is right for you.

How You Spend Your Eight Hours

• Respond to client problems and questions coming in through email and phone calls

• Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients

• Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues

• Enter client-related information, including case history, into the contact tracking database

• Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system

• Assist with the build of Linux-based servers for deployment at client sites

• Help customers install, configure, and use the client’s network and peripheral systems

What You Must Possess

• Degree in a technical discipline or equivalent experience

• One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)

• Experience with Windows and OS X operating systems

• Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)

• Broad understanding of LAN and WAN technologies

• Shell scripting experience (BASH, Python)

• Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)

• Excellent customer service skills with the ability to handle and diffuse difficult situations

• Ability to respond to clients with a high degree of professionalism and accuracy

• Excellent verbal and written communication skills

• Ability to multi-task and work under dynamic conditions and constraints with minimal supervision

• Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)

• Exposure to AWS and application servers is a plus

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.