BPO - Client Technology Associate (Hybrid Setup)

Unity Communications & Consulting Group Inc.; Naga; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO coverage

Dependents allowed

VL/SL credits

13th Month Pay

Non-taxable allowances

Growth opportunities

Job summary

Unity Communications & Consulting Group Inc. is seeking a Client Technology Associate to bridge technical insight and executive-facing communication.

You’ll support enterprise accounts, participate in client meetings, and help manage supplier and finance workflows in a hybrid, full-time role. You will review infrastructure and cybersecurity risks, perform gap analyses, and translate complex technical and financial findings into actionable business language for executives and teams.

Qualifications

• Strong understanding of IT infrastructure including servers, networking, cloud, endpoints.
• Working knowledge of cybersecurity best practices.
• Tier 2 support experience or strong troubleshooting background.
• Familiarity with Microsoft technologies (Windows Server, AD, M365, Azure).
• Strong finance operations experience: invoice processing, validation, analysis, reconciliation.
• Experience with AR/AP processes and related inquiries.
• Experience with financial data analysis and reporting.
• Understanding of invoice finance and related processes.
• Experience supporting finance projects and project management.
• Experience handling finance-related tickets or issues.
• Experience providing Finance VA or admin support.
• Ability to assess technical and financial environments and identify gaps.
• Experience with deep-dive, gap, and root-cause analysis.
• Strong written and verbal communication skills.
• Willingness to work in complex enterprise environments.
• Ability to explain technical/financial issues clearly.

Responsibilities

• Support CTMs and ESDMs on assigned enterprise accounts.
• Join client meetings to provide technical insight and follow-up support.
• Help manage day-to-day technical and business relationships with large clients.
• Perform infrastructure and cybersecurity reviews to identify risks and improvements.
• Conduct deep dives and gap analyses to uncover issues and opportunities.
• Analyze financial data and documentation to identify discrepancies and risks.
• Support invoice finance, analysis, reconciliation, and validation activities.
• Assist AR/AP processes and related financial inquiries.
• Review and validate financial/invoice data for accuracy and documentation.
• Translate findings into clear, business-friendly language.
• Support finance-related projects and process improvements.
• Manage finance-related tickets and requests for timely resolution.
• Coordinate with vendors as needed for scope calls.
• Document findings, recommendations, and action items clearly.
• Grow technical, financial, and business knowledge.

Skills

IT infrastructure

Cybersecurity

Tier 2 support

Microsoft technologies

Finance operations

AR/AP processing

Financial data analysis

Financial reporting

Invoice finance

Finance project management

Finance VA support

Problem solving

Communication

Job description

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual.You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’swhat’s happening,andhere’s how we fix it.”

How You Spend Your Eight Hours

• Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts

• Join client meetings and calls to provide technical insight and follow-up support

• Help manage the day-to-day technical and business relationship with large and national clients

• Perform infrastructure and cybersecurity reviews to identify risks and improvement areas

• Conduct deep dives and gap analyses to uncover technical issues and service opportunities

• Analyze financial processes, data, and documentation to identify discrepancies, risks, and improvement opportunities

• Support invoice finance, invoice analysis, reconciliation, and validation activities as needed

• Assist with Accounts Receivable (AR) and Accounts Payable (AP) processes and related financial inquiries

• Review and validate financial and invoice-related data for accuracy, completeness, and proper documentation

• Conduct financial data analysis and translate findings into clear, actionable insights

• Support finance-related projects, process improvements, and finance project management activities

• Manage finance-related tickets, cases, requests, and follow-ups to ensure timely resolution

• Translate technical and financial findings into clear, business-friendly language

• Analyze recurring incidents, financial discrepancies, and operational issues and recommend preventative solutions

• Coordinate with vendors (ISPs, software, hardware, and finance-related providers) as needed

• Assist with scoping calls alongside Account Management and Solution Engineering

• Document findings, recommendations, financial analyses, and action items clearly

• Provide administrative and operational support related to finance processes, including Finance Virtual Assistant (Finance VA) functions when needed

• Continuously grow your technical, financial, and business knowledge

What You Must Possess

• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)

• Working knowledge of cybersecurity best practices

• Tier 2 support experience or strong troubleshooting background

• Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)

• Strong finance operations experience, including invoice processing, validation, analysis, and reconciliation

• Hands-on experience with Accounts Receivable (AR) and/or Accounts Payable (AP)

• Experience with financial data analysis and financial reporting

• Understanding of invoice finance and finance-related business processes

• Experience supporting finance projects or performing finance project management

• Experience handling finance-related tickets, cases, requests, or issue resolution

• Experience providing Finance Virtual Assistant (Finance VA) or finance administrative support

• Ability to assess technical and financial environments and identify gaps

• Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification

• Strong problem-solving and analytical thinking

• Ability to analyze financial information, identify discrepancies, and determine appropriate resolutions

• Ability to explain technical and financial issues and their business impact clearly

• Willingness to work in complex enterprise environments

• Confidence and professionalism, especially during customer calls

• Strong written and verbal communication skills

• Ability to simplify complex technical and financial concepts

• Strong time management and organizational skills

• Service-oriented mindset with strong ownership

• Eagerness to learn and grow into a strategic, client-facing role

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are andaren’tsayingand whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current andpreviousemployees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great PlaceToWork that values inclusion and diversity and spreads kindness and positivity.